At Dialatech.uk, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect personal information that you provide to us directly when using our services, such as:
- Contact Information: Name, email address, phone number, and any other details you provide when contacting us or submitting a ticket.
- Service Data: Details about the services you request, such as technical issues or support queries.
- Payment Information: If applicable, details of your payment transactions when using our services (through third-party payment processors).
We may also collect non-personal data automatically through the use of cookies, such as:
- IP address
- Browser type
- Operating system
- Referral URLs
- Pages visited on our site
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with the services you request, including remote IT support and troubleshooting.
- To communicate with you about your support tickets or inquiries.
- To improve our website, services, and customer experience.
- To process payments for services rendered (if applicable).
- To send you relevant updates, promotions, or service notifications (only if you’ve opted in).
3. How We Protect Your Information
We implement a range of security measures to safeguard your personal information, including:
- Encryption for payment transactions
- Regular system security audits
- Restricted access to personal data within our company
While we take reasonable steps to protect your information, please note that no data transmission over the internet can be completely secure. As such, we cannot guarantee the absolute security of any information you transmit to us.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- With trusted third-party service providers who assist us in operating our business, such as payment processors or cloud storage services.
- To comply with legal obligations or respond to legal processes, such as a subpoena.
- If required to protect the safety, rights, or property of Dialatech.uk, our customers, or the public.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Deletion: You can request the deletion of your personal data, subject to any legal or contractual obligations.
- Opt-out: You can opt out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us at [mark@dialatech.uk].
6. Cookies
Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to help us remember your preferences and improve site functionality. You can disable cookies through your browser settings, but this may limit some features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Dialatech.uk
Email: [mark@dialatech.uk]
Phone: [TO-SOON-BE-ADDED]